Shipping policy

Shipping Policy

Effective date: August 21, 2024

Note: This policy is a general template and does not constitute legal advice. Please review with counsel and replace bracketed fields before publishing.

1) Order Processing Times

  • Standard processing: [1–3] business days from payment confirmation. Orders placed after [12:00 pm] Central Time (CT) are processed the next business day.

  • Peak periods & holidays: Processing may extend [+2–4] business days.

  • Business days: Monday–Friday, excluding U.S. federal holidays.

2) Made‑to‑Order (MTO) & Custom Items

  • Some products are made‑to‑order (produced on demand or customized). Lead times are shown on the product page (typically 20 business days before shipment).

  • Cancellations/returns for MTO items: subject to a 20% restocking fee (see Terms of Service).

  • Custom/personalized items are final sale except for verified defects or our error.

3) Shipping Methods & Carriers

  • We ship via [USPS / UPS / FedEx / DHL / Canada Post / Local Postal Partners] depending on destination, item size, and service selected at checkout.

  • Available speeds: Economy, Standard, Expedited, Express (options vary by address). Delivery windows are carrier estimates and not guaranteed.

  • Shipping rates are calculated at checkout based on weight, dimensions, destination, and service.

  • Free shipping threshold (optional): Orders over [US$___] ship free via [method/region].

4) Tracking & Delivery

  • You will receive a tracking number via email when the label is created. Tracking may take [24–48] hours to update after carrier scan.

  • Some shipments may show “Label Created / Pre‑Shipment” until first carrier scan.

  • Signature on delivery (optional): We may require a signature for orders over [US$1,000] or at our discretion for fraud prevention.

5) International Shipping

  • We ship to many countries. Duties, taxes, and import fees are not included unless stated otherwise and are the customer’s responsibility.

  • Delivery times vary by destination and customs processing. We are not responsible for customs delays or inspections.

 

6) Address Accuracy & Changes

  • Please ensure your shipping address is complete and accurate (including apartment/suite number). We are not responsible for delays or loss due to incorrect or incomplete addresses.

  • Address changes: If your order has not shipped, contact [support email] immediately. Once a label is created, changes may not be possible.

  • Undeliverable/Returned to Sender: If a package is returned due to an incorrect address, refusal, or unclaimed status, we can reship to a corrected address; additional shipping charges will apply.

7) Delivery Issues (Lost, Damaged, Stolen)

  • Damaged on arrival: Report within [7] days with photos of the packaging and product. Keep all packaging for carrier inspection.

  • Lost in transit: If tracking shows no movement for [7–10] business days (domestic) or [14–20] business days (international), contact us to initiate a trace or claim with the carrier.

  • Marked delivered but not received (porch theft): Check with household members and neighbors; allow 24 hours. File a police report if theft is suspected and contact the carrier. We are not responsible for packages after a Delivered scan; replacements may be offered at our discretion.

8) PO Boxes, APO/FPO/DPO

  • We can ship to PO Boxes via eligible services ([USPS]). Some items may require a street address.

  • APO/FPO/DPO addresses are supported via [USPS]; delivery times vary by military postal operations.

9) Split Shipments & Preorders

  • Orders with multiple items may ship separately to speed delivery. You will receive tracking for each parcel.

  • Preorder items will ship as indicated on the product page. Dates are estimates and may change.

10) Risk of Loss & Title

  • Title and risk of loss pass to you upon carrier acceptance of the package. Please purchase shipping insurance at checkout if available and desired.

11) Refused Deliveries

  • Refused shipments or deliveries marked “Return to Sender” may incur return shipping and re‑stock fees. Refund eligibility is determined after we receive and inspect the item(s).

12) Holiday & Weather Delays

  • Carriers may experience delays due to weather, natural events, or peak season volume. Such delays are outside our control and are not grounds for shipping refunds.